Why does my FTP fail to connect?

First of all, make sure you are using the correct FTP details (like hostname, username and password). To find your FTP details, please go to control panel and click the Account Details page and look for the File Transfer Details section. Here you will find the file upload and FTP details.

Also, if you are hosting your own domain, please make sure that your domain is already pointing to our server (it usually takes effect 24-48 hours after you update the nameservers). You will see a warning message inside member's area if your domain is not yet pointing to our server. In any case, you can still use our server IP address as your FTP hostname.

If your domain is already pointing to our server and you still cannot access FTP, you can use the web based "File Manager 1" or "File Manager 2" from your control panel or contact our support team for more information